Welcome to Cohorts by Listen ("Cohorts," "we," "us," or "our"), a product of Listen LLC. These Terms of Service ("Terms") govern your access to and use of our website at cohorts.listen.codes and all related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Our Site
Eligibility
You must be at least 13 years of age to use the Service. By using the Service, you represent and warrant that you meet this requirement.
Limited License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include the right to:
- Modify, copy, or create derivative works based on the Service
- Reverse engineer, decompile, or disassemble any part of the Service
- Use any automated means (bots, scrapers, crawlers) to access the Service
- Attempt to gain unauthorized access to any portion of the Service
- Use the Service to transmit any malicious code or interfere with its operation
- Sublicense, sell, or otherwise transfer your access to any third party
Monitoring & Changes
We reserve the right to monitor use of the Service for compliance with these Terms. We may modify, suspend, or discontinue the Service (or any part thereof) at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation.
2. Your Data & Our Services
Cohorts enables you to upload CSV transaction data (including customer identifiers, transaction dates, cart values, and optional segment fields) and generate cohort analytics dashboards. Your data is stored securely and used solely to compute your private dashboards.
We never sell your data. We never share your transaction data with third parties. We never use your data for benchmarking or aggregate analysis. Your dashboards are private to your organization by default.
We encourage you to use anonymized customer identifiers (e.g., internal IDs or hashed values) rather than personally identifiable information such as email addresses when uploading transaction data.
3. Share Data with Listen Feature
Cohorts includes an optional "Share Data with Listen" feature that you may enable on a per-dataset basis. This feature is completely voluntary.
- When disabled (default): Listen has no access to your data or dashboards.
- When enabled: Listen's investment team can view the analysis dashboard generated from your dataset. They cannot access your raw transaction data.
- You can toggle this setting on or off at any time from your dataset settings.
Listen is a consumer-obsessed venture firm. When you share your dashboard, it helps our team understand consumer value dynamics. Sharing does not grant Listen any ownership rights over your data.
4. Generative AI Features
Cohorts offers optional AI-powered analysis features. These features are not active by default — you must actively invoke them.
- When you use AI features, relevant data from your dashboard is sent to OpenAI for processing.
- AI-generated outputs are informational only and do not constitute guarantees, warranties, or professional advice.
- Listen logs AI usage metadata (such as model used, token counts, and timestamps) but does not store the full content of AI responses.
- You acknowledge and accept the inherent risk that AI outputs may contain inaccuracies, errors, or misleading information.
5. Proprietary Rights
Your Content
You retain all rights to the data you upload to the Service ("Your Content"). By uploading data, you grant us a limited, non-exclusive license to process, store, and display Your Content solely to provide the Service to you.
Our Content
The Service, including its design, features, code, and documentation, is owned by Listen LLC and protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding.
Feedback
If you provide us with ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such feedback without obligation to you.
6. Subscriptions & Payment
Paid subscriptions are processed through our payment partner, LemonSqueezy. Current pricing is available at /pricing. By subscribing to a paid plan, you agree to pay the applicable fees.
- All fees are exclusive of taxes unless stated otherwise. You are responsible for any applicable taxes.
- Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.
- You may cancel your subscription at any time through your billing settings. Cancellation takes effect at the end of the current billing period.
- We reserve the right to change our pricing with reasonable notice. Continued use after a price change constitutes acceptance of the new pricing.
7. No Professional Advice
The cohort analytics, metrics, and insights provided by the Service are for informational purposes only. They do not constitute financial, investment, legal, or other professional advice. You should consult appropriate professionals before making business decisions based on data from the Service.
8. Privacy
Your use of the Service is also governed by our Privacy Notice, which describes how we collect, use, and protect your information. By using the Service, you consent to the practices described in the Privacy Notice.
9. Security
We implement reasonable technical and organizational measures to protect your data, including parameterized database queries, organization-scoped access control, and role-based permissions. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
10. Copyright Infringement
If you believe that content on the Service infringes your copyright, please send a notice compliant with the Digital Millennium Copyright Act (DMCA) to [email protected]. Your notice must include:
- Identification of the copyrighted work claimed to be infringed
- Identification of the material that is claimed to be infringing
- Your contact information
- A statement that you have a good faith belief that the use is not authorized
- A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner
11. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites or services. You access them at your own risk.
12. Indemnification
You agree to indemnify, defend, and hold harmless Listen LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
13. No Warranty
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LISTEN LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF $200 OR THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
15. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Illinois, without regard to its conflict of law provisions.
Any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered by JAMS in Cook County, Illinois, in accordance with its applicable rules. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
16. General
- Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
- Notifications: We may send you notices via email or through the Service. You are responsible for keeping your contact information current.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
- No Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
- Entire Agreement: These Terms, together with our Privacy Notice, constitute the entire agreement between you and Listen LLC regarding the Service.
Contact
If you have any questions about these Terms, please contact us:
- Email: [email protected]
- Address: Listen LLC, 406 N Sangamon, Suite 201, Chicago, IL 60642